Shipping Policy

Last updated: August 15, 2026

Made to Order, Delivered with Care

We know how exciting it is to wait for your dream Bollywood outfit, and we want you to know exactly what happens after your order is placed.

FilmyCloset is a made-to-order fashion brand. Our outfits are not always kept ready for immediate dispatch. Each piece is prepared, finished and quality-checked after an order is confirmed.

Your total delivery timeline includes two separate stages:

1. Outfit preparation and production

2. Courier shipping and delivery

Please review the estimated timelines below before placing your order.

Estimated Delivery Timeline

Destination and Method	Outfit Preparation	Courier Transit	Estimated Total Time
India	5–7 days	Up to 4 days	Approximately 9–11 days
International Standard Shipping	5–7 days	Approximately 10–12 days	Approximately 15–20 days
International Express Shipping	5–7 days	Approximately 3–5 days	Up to approximately 12 days

These timelines begin after:

• Payment has been successfully confirmed

• A complete delivery address has been provided

• Any required measurements or customisation details have been received and confirmed

Express shipping speeds up the courier-transit stage, but it does not remove the time required to prepare your outfit.

Delivery timelines are estimates and may be affected by weekends, public holidays, customs clearance, remote destinations, courier operations or circumstances outside our reasonable control.

India Orders

Orders delivered within India generally require:

• 5–7 days for outfit preparation, finishing and quality checks

• Up to 4 additional days for courier delivery after dispatch

Most India orders are therefore expected to arrive within approximately 9–11 days from order confirmation.

Customers will receive tracking information after the outfit has been completed and handed over to the courier.

International Standard Shipping

International orders sent through standard or normal shipping generally require:

• 5–7 days for outfit preparation and quality checks

• Approximately 10–12 days for international courier transit

The estimated total delivery time is approximately 15–20 days from order confirmation.

The exact timeline may vary depending on the destination country, customs processing, local postal network and delivery location.

International Express Shipping

Customers who select and pay for Express Shipping at checkout receive priority international courier service after the outfit is prepared.

Express orders generally require:

• 5–7 days for outfit preparation and quality checks

• Approximately 3–5 days for express courier transit

The estimated total delivery time is up to approximately 12 days from order confirmation, provided that:

• All measurements and customisation details are submitted promptly

• The delivery address is complete and serviceable

• The recipient responds to courier or customs requests without delay

• Any required customs duties or import charges are paid promptly

Express delivery is an estimated priority service and not an unconditional delivery-date guarantee because customs authorities and courier operations remain outside FilmyCloset’s direct control.

How Your Order Progresses

Your order generally moves through the following stages:

1. Order Confirmed: Payment and order details are received.

2. Measurements Confirmed: Any required measurements or customisation details are reviewed.

3. Production: Fabric sourcing, cutting, stitching and handwork are completed.

4. Quality Check: The outfit is inspected before packaging.

5. Dispatched: The parcel is handed over to the courier.

6. Tracking Shared: Tracking information is sent to the customer.

A tracking number is only created after the order has been completed and dispatched.

Not receiving tracking information during the first 5–7 days does not mean the order has been delayed—it usually means the outfit is still being prepared.

Worldwide Shipping

FilmyCloset ships worldwide using trusted courier and logistics partners.

Depending on the outfit, destination and fulfilment route, orders may be produced or dispatched from our fulfilment locations in India or Nepal, even though FilmyCloset is a Canada-based business.

Available shipping methods will be displayed at checkout based on the customer’s location.

Shipping Charges

Shipping charges are calculated at checkout based on:

• Destination country

• Package weight and dimensions

• Standard or express shipping selection

• Courier availability for the delivery location

Any free-shipping promotion will be clearly displayed on the website and will apply only under the conditions mentioned with that promotion.

Order Tracking

Once your outfit has been completed and dispatched, tracking information will be sent to the email address provided with the order.

Please allow approximately 24–72 hours after dispatch for the first tracking update to appear, as the courier may need time to collect, scan and process the parcel.

Tracking updates are controlled by the courier. A temporary gap between tracking scans does not necessarily mean that the parcel is lost.

Customers are responsible for monitoring their tracking and responding promptly to any courier communication regarding:

• Delivery attempts

• Address confirmation

• Customs documentation

• Duties or import-tax payments

• Parcel collection

Customs Duties, Import Taxes and Courier Fees

International shipments may be subject to:

• Customs duties

• Import taxes

• VAT, GST or similar taxes

• Brokerage charges

• Courier-clearance or disbursement fees

These charges are imposed by the destination country and are not included in the product price or shipping fee unless clearly stated at checkout.

Express International Orders

Customs duties and courier-clearance charges are more commonly collected on express shipments handled by carriers such as DHL, UPS or FedEx.

The amount depends on the destination country’s customs rules, shipment value, product category, country of origin and other local regulations.

If customs or the express courier requests payment, the customer or recipient is responsible for paying the amount directly to the relevant authority or courier.

Standard International Orders

Some standard or normal-shipping parcels may arrive without additional customs charges. However, FilmyCloset cannot guarantee duty-free delivery because customs authorities may assess any international shipment.

Whether a standard-shipping parcel attracts duty is decided entirely by the destination country’s customs authority.

Customer Responsibility

By placing an international order, the customer agrees to:

• Pay any applicable customs duties, taxes and courier charges

• Respond promptly to courier or customs communication

• Provide any identification or documentation legally required for clearance

• Accept delivery of the shipment

FilmyCloset does not control, collect or determine customs charges and cannot waive or reimburse them, except where required by applicable law or expressly confirmed by us in writing.

Refused, Unclaimed or Customs-Held Parcels

If the recipient refuses delivery, does not respond to the courier or fails to pay applicable customs charges, the parcel may be:

• Held by customs or the courier

• Returned to the shipping origin

• Declared abandoned

• Lost or damaged during the return process

• Disposed of according to the courier’s or customs authority’s rules

International logistics providers do not always return refused or unclaimed parcels safely to FilmyCloset. In many cases, the parcel and its value may become unrecoverable.

Because the outfit has already been made and the shipping expense has already been incurred, an order will not qualify for a refund, replacement or store credit when delivery fails because the customer:

• Refuses to accept the parcel

• Does not pay customs duties or import charges

• Does not respond to courier requests

• Provides an incorrect or incomplete address

• Fails to collect the parcel within the courier’s holding period

This is subject to any consumer rights that cannot legally be excluded.

If a parcel is physically returned to and recovered by FilmyCloset, any possible resolution will be reviewed only after receiving and inspecting it. Unrecoverable production costs, original shipping, return shipping, customs charges and courier fees may be deducted from any amount that is legally refundable.

Incorrect or Incomplete Address

Customers must carefully check their complete shipping address, postal code, phone number and email address before placing an order.

FilmyCloset is not responsible for delays, failed delivery or loss caused by incorrect or incomplete information provided by the customer.

If an address correction or re-delivery is possible after dispatch, any additional courier fee must be paid by the customer.

Address changes requested after dispatch are not guaranteed.

Delivery Attempts

Courier companies may make a limited number of delivery attempts or hold the parcel at a collection location for a limited period.

The customer is responsible for:

• Being available to receive the parcel

• Following delivery instructions

• Collecting the parcel within the stated period

• Contacting the courier when required

Failure to receive or collect the parcel does not automatically qualify the order for a refund or replacement.

Orders Required for a Special Date

If you need an outfit for a wedding, birthday, performance or another specific event, please contact us before placing your order.

Writing an event date in the order notes does not guarantee delivery by that date unless FilmyCloset has confirmed it in writing.

We recommend ordering early to allow time for production, international transit, customs clearance and unexpected courier delays.

High Order Volumes and Production Delays

During launches, sales, festivals or periods of high order volume, production may take slightly longer than usual.

If we expect a significant delay beyond the communicated preparation timeline, we will try to notify the customer using the contact information provided with the order.

Custom designs, complex handwork, fabric availability or delayed measurement confirmation may also increase preparation time.

Delays Outside Our Control

FilmyCloset is not responsible for delays caused by:

• Customs inspections or clearance

• Courier-network disruptions

• Flight cancellations or transportation delays

• Weather or natural events

• Public holidays or strikes

• Remote-area delivery restrictions

• Incorrect customer information

• Delayed customs-duty payment

• Government regulations or border restrictions

• Events outside our reasonable control

We will assist with available tracking information and courier communication, but we cannot directly control or guarantee a courier’s delivery date.

Lost Packages

If tracking has not updated beyond the expected delivery period, please contact support@filmycloset.com with your order number and tracking details.

We will raise an investigation with the courier. A parcel is considered lost only after the shipping carrier officially confirms the loss.

Any eligible resolution will be provided after the courier investigation and according to our Returns, Exchanges & Refund Policy.

Parcels delayed or held because of unpaid customs charges, an incorrect address or the recipient’s failure to respond are not considered lost due to a FilmyCloset error.

Damaged Packages

If your order arrives damaged, contact support@filmycloset.com within 48 hours of delivery and provide:

• Your order number

• Clear photographs of the external packaging

• Clear photographs of the shipping label

• Photographs of the complete outfit

• Close-up photographs of the damage

• An unboxing video, if available

Please keep the original packaging, tags and product until the issue has been reviewed.

Verified damage claims will be handled according to our Returns, Exchanges & Refund Policy.

Contact Us

For shipping, tracking or delivery assistance, contact:

Email: support@filmycloset.com

Please include your full name, order number and tracking number, if available, so our team can assist you faster.